Our Vice President of Sales and Contact Center Operations Chris Basile will be in San Antonio, TX January 30th at the Etech Customer Contact WeekÂ
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Register here and use code 23CCW_ETECH to get 20% off registration.
This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.      Â
Engage in an open-discussion about how to create and leverage a Data Driven Culture.  You will learn how to use large-volume datasets to create impactful human experiences. Witness real-life examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights. Delegates will leave this session empowered with a roadmap that boosts agent engagement, enhances productivity, and delivers better CX. Â
Key Takeaways: Â
– Creating a Data-Driven Culture that Connects with Your Mission and Purpose  Â
- How Improving Critical Behaviors Improves Retention Â
– How to Gain Buy-In by Simplifying Agent Performance Management Â
For one-on-one conversation with Etech’s Team visit: Booth #408