Meet Our Customers: AppCard

On June 7, 2019
10:09 am
Filed under Company Culture, Customer Stories

AppCard is a personalized marketing loyalty program for retailers, independent grocers, and franchises. We spoke with Dan Winnick, a product engineer, about a custom integration Phone.com provided. Tell us about AppCard. AppCard is a loyalty program provider for large merchants, grocery and retail providers. When a customer checks in and makes a purchase, AppCard starts the process of collecting the SKU-level data for the purchases. Working across multiple retail locations, AppCard is able to segment audiences using AI based on purchase history, stability, and profitability. This allows AppCard then to personalize coupons and incentives for individual

My Solution Services provides Online Business Management (OBM) and Certified Professional Practice Building Coaching for therapists, helping with the daily tasks of running the business side of private practice. We spoke to Frances J. Harvey, C.P.C., founder of the company, about her business and working with Phone.com’s Agent Program. What can you tell us about My Solution Services? My Solution Services is an online strategic service for the mental health professional industry. We’ve been doing it for over eight years and I have thirty-plus years managing businesses. We’ve found that many mental health specialists love their

We had the pleasure of chatting with Ken Bass from Spectrio about his background, the company’s growth over the years, working with Phone.com as a strategic partner, and where Spectrio is heading. Tell us about Spectrio and your role there? Spectrio is a growing marketing services company, focused on brand messaging and our ‘in-store marketing’. We help companies talk to customers when they’re on location or reaching out via the telephone. I started at Spectrio over 12 years ago and work with value-added partners like Phone.com to help our clients save money, become more efficient, and

AllProWebTools is an all-in-one-toolkit for small businesses to interact with customers. We spoke with AllProWebTools Founder Dave Kramer about the newly announced integration partnership between Phone.com and AllProWebTools. What can you tell us about the early days of AllProWebTools? We started in 2009 to help small companies better organize their customer information. Large corporations dominate the business landscape by building powerful software that manages every aspect of smaller businesses. We thought, what if small business owners had access to the same data to grow their business? So we began building a CRM (Customer relationship management) platform that combined

We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods’ growing business. Marc also works with Phone.com as a Channel Partner. Can you tell us about how the relationship between Phone.com and Karns Foods began? Karns Foods is a retail supermarket chain in Pennsylvania with 10 locations. As I started developing the corporate infrastructure for the company in 2001,

Distil Networks is a bot defense provider whose products protect its customers’ APIs, websites and mobile applications. Distil is able to distinguish bot traffic (software that runs automated, repetitive tasks) and real human interaction in their customers’ traffic. They work with companies with a large online presence that have a consumer front, like major e-commerce retailers and financial institutions. We spoke with Rami Essaid, Chief Product and Strategy Officer at Distil, about why they started using Phone.com and how Phone.com has helped Distil Network grow their business. When did you start working with Phone.com? We started

Recently, we spoke all things phone and business with Chris Pallé, Co-Founder of Vi, a vibrant and growing community-focused New Jersey-based co-working and collaboration space with two locations, Holmdel and Oceanport, NJ . Phone.com: How did you get started as a Phone.com customer? Chris: I started talking with Ari (Ari Rabban, Phone.com CEO) several years ago following a presentation he did for the community. Of course, I knew of Phone.com from the NJ business and start-up scene—the brand name is and always was the best there is. When we I opened our first co-working space, we wanted a suite of

Recently, we spoke all things phone and business with Chris Bonner, Principal of Chris Bonner Insurance of Bellingham, Washington and a Phone.com customer since 2012. Chris shared some of his favorite Phone.com features and tools with us: Online Dashboard Chris likes to have the ability to configure and manage his phone-related tools in real-time, as needed. Being able to structure his phone system however he wants to, whenever he wants to, helps him run his business easily and in the most streamlined manner possible. “That’s what attracted me to Phone.com in the first place – all the features. Being able

How Attorneys and Legal Clients are Improving Communications, Increasing Efficiency & Streamlining Operations Our clients in the legal field come from firms, companies and operations of varying sizes and needs. Despite their differences, we have found that a certain core of Phone.com services are well-suited for attorneys and law teams looking to communicate better, work smarter and keep efficiency up in and out of the office. With that in mind, here is a list of some of those key services our clients from the legal field should consider: Call Forwarding: Receive Calls No Matter Where You Are When you are

Coworking is on the rise, particularly in New Jersey, where collaborative ventures are springing up, giving traditional and nontraditional workers a place to harness inspiration and creativity. At vi Collaboration Hub, a venture coworking space located in the historic Bell Labs building in Holmdel, where live, work and play are coming together in its revival. Bringing people together is at the heart of it all. Unlike traditional office space, coworking brings together a variety of industries into one space. At vi, music video distributors work right alongside architects who work alongside videographers and photographers. The result is collaborations that wouldn’t

Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

When you think about a business phone system, you probably imagine an outdated phone on a desk, or a call placed on hold while it’s being transferred, or a light blinking to let you know there are a string of voice messages waiting for you? Definitely a phone on a desk in an office, yes? At Phone.com, our small-business customers are seldom what you might imagine. We find you can’t put them behind a desk and expect them to stay there. They are one-man-bands, bright entrepreneurs, determined franchisees, businesswomen extraordinaire! Who Uses Phone.com? In a series of three blog posts, we’re going to

We frequently go through some of our larger customer accounts and call to check in and see how the service is working for them. On one occasion, I came across a large account. At first glance, I noted that they paid their bill each month and almost never called Customer Service. Great, right? But when I called and spoke with them, I found out they were experiencing a number of technical issues and were considering switching to a different provider. They just didn’t have the time to call us or try to resolve the issues. I’d gone into the call thinking