Enhancing Efficiency and Customer Service

How you respond to your customers’ communication needs can substantially impact how they view your business. A HubSpot survey of 100 consumers revealed that 99% think high customer service standards are essential. When respondents were asked to rank customer standards in order of importance, “be responsive to customer inquiries” was the number one pick.  To achieve this, businesses must respond to every customer request with speed and efficiency. A strong first response strategy that includes an efficient phone AI assistant can be the most effective way to meet customer expectations.  What is a Phone AI Assistant? Sometimes called a smart

It’s more important than ever for a business to be reachable 24/7, especially for smaller companies that still need a competitive edge. A virtual assistant phone answering service is a communication solution that businesses of all sizes can leverage to provide better customer service.  Businesses have several choices for communicating with their customers, but it can be time-consuming to manage all incoming calls on a given day. Without the proper tools, you risk missing out on business-essential communications or leaving customers feeling less than satisfied with your service.  Virtual assistant phone answering services are useful during busy periods, but they’re

Small businesses are always growing and changing, making it difficult to balance customer expectations with quality products. Investing in a virtual receptionist for small business is one way to create a professional image and meet customer expectations. Consumers expect businesses to have the knowledge and resources to provide professional customer service. This can be a tall order for small businesses with a tight budget and few employees. In fact, consumers may even expect more from smaller businesses.  When asked in a survey why they prefer interacting with local businesses over national chains, 96% of consumers cited more personalized service, 91%